1-800-448-6710
bestplumbing@att.net



FAQ’s for Customers

Question/Answer (some general questions)


Who do I need to contact if I need to change information about my website account?
Example: The ship to address, contact name, or Billing address.
Please contact our Inside Outside Sales Department at 800-448-6710 Ext 1767 or insideoutsidesales@bestplumbingonline.com.

Who do I contact if I am having trouble logging in to my account or forgot my password?
Please contact our Inside Outside Sales Department at 800-448-6710 Ext 1767 or insideoutsidesales@bestplumbingonline.com.

How can I contact my local sales representative?
Please contact our Customer Support Department at 1-800-448-6710 with your company’s name, shipping address, and phone number.

How long do I have to wait before logging on to my website account?
Please allow up to 2 business days.

Why do I have to sign up if I’m already a customer?
The database for our website is different than our corporate system and therefore we need to verify your information with our records to ensure proper delivery in the future.

What happens if I cannot find what I’m looking for on the website?
Please contact our Customer Service or Technical Support Dept at 1-800-448-6710 or email us at customer.service@bestplumbingonline.com.

What should I do if I cannot view the image that I’m looking for?
Please contact our Customer Service or Technical Support Dept at 1-800-448-6710 to receive a PDF or Jpeg Document of the product you are looking for.. Please Note: We are currently still adding product images to our website because of our large product line, this takes some time. Thank you for your patience.

How can I receive a NO CHARGE catalog?
Simply click on our “Order a Free Catalog” link or please contact Customer Service to place an order for a Catalog or a Catalog on CD (in PDF format).

How can I receive a NO CHARGE customized assortment kit?
Please contact our Customer Service Dept or your local Sales Rep to customize this kit for you.